Bitrix24 aims to be a true all-in-one solution for businesses around the world. Hence it is no surprise that the software comes packed to the brim with features. Here is a broad list of features that the software offers:
- Communications
- Collaboration tools
- HRM system
- Document management system
- Tasks and projects
- Task management system
- Project management and collaboration
- CRM
- Sales CRM software
- Sales and marketing automation
- Multichannel CRM
- Sales intelligence and analytical reports
- Contact center
- Websites
- Visual website creator
- Ecommerce platform
Communications
This software lets you improve your internal communications. There are a host of features that combine the most popular communication tools in one place.
Collaboration Tools
Bitrix24 gives you access to the most common communication tools, all from one place. There is a social intranet portal that behaves very similarly to something like Facebook. Employees can see an activity feed, mandatory announcements, important statistics, and a lot more. Besides, the ‘workchat’ has provisions for group conversation, private conversations, and everything else you’ll find in a standard messaging app. There is also a company chat channel baked into all of this.
Moreover, there is a neat calendar feature built into the app. Every employee who has logged in can make use of this calendar for all work-related needs. This calendar syncs across multiple employees to show who is free and at what point in time. It also offers 2-way sync with Outlook and Google calendars. Now, you do not need to spend time juggling between your personal and professional schedules.
Lastly, the software lets you collaborate seamlessly with people outside your office network too. You can limit their access rights while still engaging in conversations via chat and email. As you can see, the software offers more than just a few ways to keep in touch with your employees as well as people outside your office.
HRM System
HRM is critical for the smooth operation of any organization. HR professionals generally use dedicated software for things like attendance tracking, approving days-off, etc. Bitrix24 packs all of those features into one, handy tool. Worktime management is made super easy by using multiple ways to manage time and attendance. Employees can clock-in to work within the software, and it handles the attendance records of everyone concerned. You also have the option of sending tardiness warnings to those who repeatedly clock-in late to work.
You can generate daily, weekly, and monthly work reports for your organization. Advanced reporting settings also back this feature. Furthermore, supervisors can rate the work reports based on criteria they see fit. When coupled with seamless integration with the built-in daily planner, it is easy to see how Bitrix24 checks pretty much all the boxes.
Document Management System
This software reduces the hassle of storing and retrieving the many documents that your business handles. The extensive document management system lets you store documents on the cloud (up to a specific limit, dictated by your pricing scheme of choice). If you are running Bitrix24 on-premise, you can store the files on your server or a private cloud. This provision gives you enough flexibility. You can also set in place specific workflows for approval of documents. Also, you can edit the documents either online or offline with full support for versioning.
Bitrix24.Drive is a comprehensive cloud storage solution for your personal and work files. You can set access rights and permissions at a very granular level. These permissions can be on a per-folder, per-file, or even a per-drive level. Other standard features like document lock and password protection are also available. If this is not good enough, you can always integrate the software with popular cloud-based storage solutions like Box, Google Drive, Dropbox, etc.
Tasks And Projects
There is something to be said about delivering quality results on time. Bitrix24 lets you manage your tasks and projects from one platform, thereby ensuring consistency.
Task Management System
The software features all commonly required task management tools. From setting start/end dates to tasks to time tracking and everything in between, the software has you covered. The tasks also get automatically added to the calendar so you won’t miss a beat.
You can assign multiple people to a task with varying roles. This provision adds a layer of accountability to the entire workflow. People can be assigned to the following positions in each task: Creator, Responsible, Assisting, and Observer. Furthermore, you can filter tasks based on the role to drill down on what you want.
The next step in the pipeline is making sure everything gets done on time. Here is where the task supervision tools come into play. The team supervisors can oversee the tasks and give ratings accordingly. There is also an efficiency tracker along with a task counter. This tracker lets you distribute the workload evenly among your employees.
Project Management And Collaboration
Project planning is inherent to the functioning of any organization. Bitrix24 is dotted with project management features that ease the lives of your project managers. The project planner is very visual, giving you a clear picture of what needs to be done. It consists of commonly used features like Kanban boards and Gantt charts, among many others.
There is also an all-inclusive online project workspace. Here, you can isolate all project-related discussions, chats, emails, and more. This feature helps significantly streamline the overall project management process. In addition to all these features, you can set in place project approval workflows for greater control.
Another crucial aspect of project management is resource management. Resource management includes everything from workload management to time tracking and CRM resource booking. All these tools available in one easy-to-access software go a long way toward improving the organization’s overall efficiency.
CRM
Bitrix24 is a free (or low-cost) way to take your CRM to new levels. As is the case with everything else, this too comes packed to the brim with a multitude of features.
Sales CRM Software
Understanding your sales process is key to driving more revenue. The software contains a CRM sales funnel to break down your sales processes. This information helps improve your sales conversion and effectively tap into leads. It is augmented by sales funnel automation (only available in certain tiers), which adds a whole other dimension to your sales process.
The software makes it easy to visualize your sales pipeline. It is a Kanban-style implementation of a sales pipeline, and this makes it super easy to understand what is going on. It makes for effective pipeline management in your organization. Additionally, you can also manage CRM resource booking and appointment scheduling from within the software.
These features, coupled with advanced CRM reporting, employee availability tracking, and an exhaustive client profile, offer a 360-degree insight. You can also manage recurring sales and subscriptions, along with many other CRM functions for maximum control.
Sales And Marketing Automation
Who does not like a bit of automation to make life easier? Bitrix24 gives you ample automation flexibility in your CRM processes. Sales tunnels let you automate your sales funnel processes. This automation helps in targeting a particular niche audience repeatedly.
CRM triggers let you perform some actions triggered by events such as incoming mail. You can combine them with webhooks and app triggers for unparalleled automation. Staying on the topic of automation, you can set CRM automation rules that send out texts or emails based on some criteria. This feature lets you target effectively on social media such as Facebook and Instagram.
Moreover, specific tasks can also be generated based on CRM automation rules, and this gets added to the calendar automatically. Hence you can spend more time managing your marketing campaigns and CRM. These tasks include client segmentation, repeat sales campaigns, and much more. As you can see, this software offers a great host of CRM automation features!
Multichannel CRM
The software lets you consolidate your leads that come from multiple sources. You have the option of using telephony, and email among many other channels of communication. My personal favorite is the built-in chatbot functionality along with the ability to integrate with social media apps. This chatbot is paired with an easy-to-use suite of web form integration tools that help boost the overall productivity of the team handling CRM duties.
Sales Intelligence And Analytical Reports
Numbers seldom lie, and that is what makes accurate reporting very essential. It is also vital to unearth potential choke points in your workflow. To enable this, Bitrix24 has a host of intelligent reporting features. You can analyze important elements like the effectiveness of each traffic source and the ROI on advertising expenses. Furthermore, you have access to traffic information on your CRM channels.
Contact Center
Providing real-time support to your clients is essential for a great customer experience. Using Bitrix24, you can communicate with your clients via phone, email, social media, or instant messaging.
This communication can be either through the standard helpdesk tools or something more advanced, like a live support widget. Either way, the software has you covered. You can manage things like routing rules, business hours, and even prepare canned replies for common questions (not available on the free version).
You can also generate reports specific to the contact center’s work. An accurate picture of metrics like satisfaction rate, per-channel activity, and average response times is easily obtainable. Lastly, the contact center will also be your hub for sales-related communications.
Websites
Bitrix24 lets you create free websites, landing pages, and a whole lot more with an impressive array of features. All these fully integrate with every other aspect of the software for a cohesive experience.
Visual Website Creator
You do not need to be a coding wiz to make an attractive and functional website. The software has a visual website builder that lets you drag and drop elements in place. They are already SEO optimized and built to give you maximum traction.
Furthermore, the hosting is free, and it gives you unlimited bandwidth. You can choose to use bitrix24.site or your own domain for hosting your website. The software also lets you have an unlimited number of pages for your website.
Lastly, you need not compromise on the looks of your site. There are plenty of templates that are available for free. They are built to scale on any platform dynamically, so all your customers can have the same, great experience!
Ecommerce Platform
You have the power to build an e-commerce platform right from the software. The components include a catalog, order and inventory management, and a lot more. The integration with the CRM module makes it a very compelling platform to run your business. However, this feature is still in beta phase, so expect smoother functioning in time.
