OnPay Review

OnPay Review
4.2
4.2 of 5 stars 1 review
  • Pricing
    (4)
  • Features
    (4.5)
  • Support
    (4)

Summary

Its dual offerings of payroll and HR management have made the software a popular choice for business owners across all 50 states in the United States.

User Rating 0 (0 reviews)

Pros

  • Affordable, no-strings-attached pricing
  • Easy payroll processing
  • Robust tax and benefits management tools
  • Free software setup
  • User-friendly UI
  • Excellent customer support

Cons

  • Fewer integrations
  • Limited customization options
  • No mobile app

ABOUT

As its name suggests, OnPay is an online payroll software. It helps businesses streamline and automate the arduous yet critical task of paying their vendors and employees in a timely and accurate fashion. However, it goes beyond providing just payroll services and also offers Human Resources (HR) management tools.

The software grew out of its parent company’s decades’ old, family-owned business that handled payroll for around 200 small businesses. Armed with years of hands-on experience in the payroll industry, the company’s executives recognized the efficacy of automating repetitive processes and developed OnPay. Its dual offerings of payroll and HR management have made the software a popular choice for business owners across all 50 states in the United States. According to its website, the software processes a whopping $2,000,000,000 annually in payroll for its customers.

Who is OnPay For?

Since OnPay’s parent company was itself a small business, its owners experientially understood the ins and outs of running payroll for one. So, it comes as no surprise that the software was developed with other small business owners in mind, and everything from the app’s pricing to its feature set alludes to that. It is also a good fit for solo entrepreneurs and micro-businesses with 3 to 5 employees. That said, its pricing structure allows the software to scale up for medium-sized businesses that have up to 1000 employees.

PRICING

OnPay has only one pricing plan, and all users get the first month as well as set up free. As the company does not require you to sign any contracts, you can cancel your subscription at any point. You can sign up and use the first month as your 30-day free trial to see if the software’s features are a good fit for your business model.

The app has a base fee of $36 per month. Along with the base fee, you must pay $4 per employee every month. Helpfully, the software’s website has a slider that helps you calculate how much your monthly commitment will be. A convenient feature of the software is that the company bills you only for employees who are paid in any given month, which is a boon for businesses that hire many freelancers or contractors.

FEATURES​

  1. Payroll Processing
  2. Tax Management
  3. Accrual Management
  4. Benefits Management
  5. Employee Portal
  6. HR Features
  7. Employee Database And Document Management
  8. Resource Library
  9. Reports

1. Payroll Processing

OnPay allows you to run unlimited payrolls. It has four main pay types with a plethora of customizable subtypes that you can set up according to your business needs. Once you have set these up and assigned them to your employees, running payroll on OnPay is a simple process. The payroll dashboard allows you to run payroll for a few or all your employees at once. You can also add pay types or adjust deductions for each employee without having to leave the payroll dashboard, which is a great time-saving feature.

The software then does all the calculations even if you have multiple pay rates, and presents you with net amounts for each employee, complete with details such as wages, deductions, taxes, and withholdings. Importantly, OnPay has an inbuilt warning system that alerts you if it detects any mistakes in payroll. Once you have approved a payment, you can either print out checks or pay your employees using your debit card or directly deposit to their bank accounts from within the software.

2. Tax Management

When it comes to tax management, the software does all the heavy lifting for you. It takes care of federal, state, and local taxes by not only calculating them for you, but also filling out, filing, and paying the calculated amounts to the proper agencies. These services come at no extra cost, and you can also print out the filed forms for free. However, if you want the software to print and mail them directly to your employees, you will need to pay an additional $6 per employee. Impressively, the company assumes responsibility for any errors that may occur when filing taxes, going so far as agreeing to pay any fines that may ensue.

3. Accrual Management

OnPay has three types of accruals: ‘Paid time-off’ (PTO), vacation, and sick days. You can create custom accrual and PTO policies based on multiple factors such as seniority, location, or employee type. The software then automatically calculates each employee’s PTO and adds them to their total accrued hours every time you run payroll. The PTO calendar gives managers an overview of ongoing and upcoming employee PTO days, which is a helpful feature. The platform also allows employees to make PTO requests from within the software.

4. Benefits Management

One of OnPay’s standout features is its excellent benefits management tool, with which you can offer your employees multiple benefits. First, OnPay is a licensed insurance agency with tie-ups with most major providers such as Aetna, Guardian, and United Healthcare. What’s more, the software has a team of licensed agents who will help you zone in on a plan that fits your budgets!

Secondly, OnPay partners with three 401K providers – America’s Best, Guideline, and Vestwell – which means that you can offer your employees retirement benefits. The software takes care of all associated administrative tasks such as compliance and liability testing, as well as adding employees to your chosen plan.

Lastly, you can avoid liability and keep your employees covered at the same time using OnPay’s Workers’ Compensation plans. Importantly, these plans follow a pay-as-you-go model, so you don’t need to make lump-sum payments upfront. The software automatically takes care of calculations, such as deductions and premiums, as well as tasks such as notifying providers, when you hire a new team member irrespective of the benefits you offer your employees. It also automatically syncs all the data with payroll, so you don’t miss anything when you run one.

5. Employee Portal

OnPay boasts of a robust self-service portal that gives employees a lot of accessibility and flexibility, and team members can access and update all their personal information. Additionally, they can track their wages or year-end tax forms, view time accrued, and print out pay stubs on their own. Another functionality of the employee portal is that associates can adjust any voluntary payroll deductions such as 401K or health insurance benefits to suit their needs.

6. HR features

The software has several HR automation features that ensure a smooth onboarding process for new hires. For one, you can set up customized onboarding checklists that ensure you always follow due process. If you miss a step, the app will notify you of it. This way, you can automate repetitive tasks such as setting up training for new employees or assigning an onboarding buddy to them. The app also has a selection of pre-designed templates to draft important documents from offer letters to contracts and NDAs.

A great time-saving feature on OnPay automatically passes on information as well as data on an employee, such as their social security number, to your state government as required by law every time you make a new hire. Its other HR features include in-app messaging that managers can use to send reminders or disciplinary notes to employees and an organizational chart builder that lets you structure your business.

7. Employee Database And Document Management

This platform stores all your salaried and contractor employee information in one central database. With each employee file, you can store pertinent information such as contact data, banking details, start date, current wage, deductions, and even a short bio. The software’s database manager also attaches all tax forms such as I-9s and W-4s and annual reviews or citations done by managers to an employee’s file.

Similarly, the app stores all important documents such as contracts, offer letters, resumes, and signed tax forms securely in one location for easy access. The document manager even stores direct messages between managers, employees, and admins for you to review later. Crucially, OnPay has six levels of user permissions. This way, you can ensure that while all employees have access to their personal files, only authorized personnel are able to access to sensitive documents.

8. Resource Library

You can use the app’s selection of legal templates to create a resource library filled with materials such as an employee handbook, field guides, and staff manuals. Also, you can use this to institute company policies and accepted practices. This will not only let your employees know what is expected of them but will also empower them to seek out this information on their own and protect you from liabilities.

9. Reports

OnPay has a modest reporting feature. It has over 40 pre-built reports. These range from payroll and employee summaries to accrual listings, workers’ compensation listings, and tax reports. The software also offers these reports in pie chart and bar graph formats. While they are comprehensive, there aren’t a lot of customization options available here except for a few filters, such as department or employee type. Once the reports are generated, you can download them as a PDF or Excel document.

INTEGRATIONS

Integrations is one department that OnPay needs to improve. It has only 12 integrations, most of which are third-party accounting and time tracking software. Notably, there are no integrations provided for payment gateways.

Here are OnPay’s integrations:

  • QuickBooks Online
  • Xero
  • FreshBooks
  • Deputy
  • TSheets
  • TandA
  • WhenIWork
  • Humanity
  • PosterElite
  • Think HR
  • Magnify
  • QuickBooks Desktop

More About OnPay

Set Up And Ease Of Use

OnPay’s onboarding process consists of 5 steps. First is setting up your payment schedules, adding positions and departments, building your employee profiles, defining your accrual and PTO policies, and finally, filling in all the necessary tax settings. Helpfully, the software has a setup wizard that guides you through each step. On top of that, if the setup process feels too labor-intensive, you can ask the company’s reps to do it for you for free!

Impressively, this service comes with an accuracy guarantee to boot, where the company accepts full responsibility for any cost incurred due to incorrect entry of historical data. Once set up, the platform has a straightforward UI that anyone will find easy to use.

Device Compatibility

Desktop Browser App

Android App

iOS App

Windows Phone App

Apple Watch App

X

X

X

X

At present, OnPay does not have an Android or iOS mobile application. Given that the platform has functionalities such as payroll and PTO approval processes, it would have been more convenient for business managers on the go to have a mobile app to work with, rather than having to boot up their desktop every time.

Customer Service

The company has an excellent and responsive customer system in place. It offers email, phone, and live chat support on business days from 9 AM to 8 PM. Besides this, you get emergency email support during the weekends. On the self-service front, OnPay has a modest knowledge base that has several ‘getting started’ and ‘feature setting’ guides.

Online Security

OnPay has bank-grade data security measures in place. These include AES-256-bit SSL encryption, employee screening, and regular firewall updates. Also, its secure data centers in Georgia and Florida have 24/7 security and advanced security systems where data is backed up daily.

PROS AND CONS

PROS

  • Affordable, no-strings-attached pricing
  • Easy payroll processing
  • Robust tax and benefits management tools
  • Free software setup
  • User-friendly UI
  • Excellent customer support

CONS

  • Fewer integrations
  • Limited customization options
  • No mobile app

CONCLUSION

OnPay is a robust and easy-to-use payroll and HR software. While its HR functionalities are modest, it shines in the payroll department. This is where OnPay’s eons-old experience in the industry comes through. It gives you the tools to run timely, accurate, and hassle-free payroll. Other tools in its favor include its powerful, guarantee-backed tax management features, the inclusion of benefits management tools, and stellar customer services. On the other hand, it is badly in need of some more integrations and a dedicated mobile app.

However, at the end of the day, this software is a strong contender if you are ultimately looking for accurate and affordable payroll assistance. Fortunately, you can use the app’s 30-day free trial to see if it is the right help for your business or not.

Check out our list of the best Payroll Software companies

Check out our list of the best HR Software companies

USER REVIEW

Leave a Comment

User Review
  • Pricing
    Sending
  • Features
    Sending
  • Support
    Sending