- Customer Tracking
- Online Booking
1 – Calendar
Vagaro’s calendar has been crafted with the salon business in mind and is a powerful tool that lets you work with multiple service providers with ease. It gives you the ability to view multiple schedules at once or sort based on the factors you deem necessary. You could also limit the view to a particular group of employees for granular control. A simple drag-and-drop is all it takes to reschedule appointments. In addition, you can keep your customers in the loop with handy notification tools. For regular customers, you also have the option to set up recurring bookings. If you’d like to take time off, all you need to do is enter the dates. The suite handles the rest, blocking your schedule from receiving more appointments for that particular duration.
If you have a resource that is limited in nature, like a massage room, you can optimize your workflow and schedule appointments based on availability. You also can switch between multiple views to get a bird’s eye view of your schedule based on the day, week, or month. Further, you can take advantage of intelligent booking algorithms that let you double or even triple book services, giving your productivity a sizable boost. Integrations with Google and Outlook calendars let you keep tabs on work from your personal accounts as well.
2 – Customer Tracking
Keeping track of the data gathered from your clients is an essential facet in any business. This lets you offer them a truly personalized experience, one tailored to their needs and requirements. The suite gives you a note-taking tool to jot down specific details like their preferences, allergies, and more. This information will come in handy when your firm offers your services to prospective clients. In addition, you can create custom forms that let your organization get more feedback from your clients. From surveys to feedback forms, keep tabs on how your customers perceive your organization and your services. This lets you make important decisions regarding the future of your firm.
Vagaro lets you create different membership tiers, each offering various services and products. Automatic billing lets you charge customers based on their selection. Further, Vagaro automatically handles the perks that different tiers offer. Also, you can offer packages that pack in multiple visits in advance at a reduced cost. This feature lets you retain customers while reeling in revenue. The remaining visits are seamlessly tracked, and the app allows your clients to view their balance.
3 – Marketing
Vagaro lets you take advantage of a plethora of platforms to reach new customers and reel them in with captivating marketing campaigns. Its powerful marketing capabilities let you reach people across Google, Yelp, Facebook, and more. You can use the marketplace as a platform to showcase your services and products and create daily deals to host on your site. Further, you can personalize the experience even further with automated email marketing via text or email, and send texts on birthdays and other special occasions.
The website builder is a handy tool that lets you create a top-notch site in minutes. You can brand the website in line with your style. Your customers will be able to make online bookings, view services, and their customer profiles for upcoming sessions. They can also track their prior purchases. A branded app takes things to the next level by offering your clients a better user experience, letting you build a strong relationship with them.
An informative dashboard lets you see the big picture with respect to your organization. In addition, tight integration with a variety of services lets the suite stay up to date with the developments in your business. It also keeps track of your inventory, with reporting tools that let you keep track of items purchased, lost, or damaged. You can invest more in acquiring products essential to running your organization based on this information.
4 – Payroll
Tiered payrolls are a de-facto part of any organization. Vagaro lets you take this into account as you pay your employees. Employees earn higher based on their performance. Besides being able to create as many tiers as you want, the suite automatically allocates your employees into different tiers based on their productivity and their contribution to the organization. You can adjust a variety of factors that determine commission rates, such as experience, sales goals, and more. If your firm requires advanced payroll services, the suite offers integrations with reputed firms such as Xero and Gusto to automate the payroll process.
5 – Online Booking
Vagaro offers organizations the ability to streamline the booking experience, with multiple ways of scheduling appointments. It lets you set lead times required for each service based on the time that is necessary to set things up. You can also use a cancellation policy to deal with people who don’t show up to your appointments. It also gives you the option to offer a travel surcharge for your mobile business as well. This lets you attend to people in the comfort of their homes, boosting sales and customer satisfaction.
The suite also adds travel time to the appointment time, based on the location of the customer. Should your organization require deposits for your services, you have the option to collect deposits, either before or at the time of the service. These deposits ensure that people go through with the process instead of bailing out of the service. Your clients can easily reach you via Facebook, Yelp, and other social media platforms.