Acquire Customer Engagement Platform Review

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Acquire Review
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4.3 of 5 stars 1 review
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Pros

  • It consists of a simple app with dynamic integrations
  • Easy to set up and use
  • Easy to tailor it according to your business requirements
  • Highly affordable in terms of pricing
  • Consists of lots of integrations that help in effectively utilizing the software
  • The Cobrowse feature ensures that you provide real-time resolution to customers’ queries

Cons

  • There are other customer service tools available freely

ABOUT

There is no doubt that customers are the king. And that we have to match their expectations. To ensure that you as a business owner are always at the top of your game, it is imperative to use a customer engagement software that can help you provide an amazing digital customer experience. All this is achieved by Acquire. 

The founders of Acquire were looking for a solution that could provide instant customer feedback. They toiled hard to find a way to get instantaneous, on-screen aid while receiving designs on a printing website. But, they were unsuccessful. Seeing the number of times this happened in businesses of all sectors, they conceptualized the idea of creating a tool that could aid in providing instant customer feedback. This is how Acquire came into existence. 

What Is Acquire?

Acquire is a one-of-its-kind customer engagement software solution that understands the needs of the customers. It is an all-inclusive customer engagement platform comprising of everything that you ever need to provide an amazing digital customer experience. It consists of:

  • Chatbot software for automation of routine questions
  • Live chat software that offers speedy support
  • Seamless email management from one central inbox
  • Cobrowse software to view and interact with customers on-screen
  • Modernize customer engagement with video
  • Integration & apps to connect all your customer service

Customer service is the key to success for modern businesses. Acquire has been developed to employ modern techniques for customer engagement by enhancing your digital customer experience.

PRICING

For the pricing information, contact them directly at [email protected].

FEATURES​

Now that you have got so far in the blog, it shows that you are interested in the product. So, let’s dive into the salient features provided by Acquire software.

Unified Agent View

If there was ever software that could instantly engage your customers using the best communication tools from a single dashboard then it has got to be Acquire. With its help, you can capture every customer interaction, and never lose sight of your customers again, thanks to its single customer view.

Analytics

With so much data available nowadays, it has become cumbersome for organizations to utilize it effectively. Fortunately, now it can be done with the help of Acquire analytics. It assists in providing insights into all your digital customer engagement without any hassle.

Cobrowse

Ever wondered how would you resolve the query if your customers got stuck while working on your product? The answer is with the help of Acquire’s Cobrowse feature, you can view and interact with your customers’ browsers in real-time whenever they feel stuck. It enables two-way browser-based interaction and the best part is, there is no need to download anything by the customers.

Live Chat

With the help of this all-in-one live chat function Acquire, it becomes easier to connect with your website visitors, qualify leads, and support customers in real-time. The great thing is, it consists of only a single widget that automates work with chatbots, connects with video and voice. 

Email

With the help of Acquire Unified Inbox, now your agents get a single view of all customer interactions by adding emails to your customer communication timeline. Now, with the help of Acquire, it is possible to use a single dashboard to perform different activities like live chat, social media, VoIP, SMS, and much more to receive and respond to customer emails.

Chatbot

Worried about repetitive queries posted by your customers? If yes, utilize Acquire Chatbots and automate routine repetitive requests so that your customer service team can work on high-priority tasks.

Video Chat

With the help of Acquire’s video chat feature, you can enhance your customer service and support issues in a matter of seconds.

VoIP Calls

Now utilize VoIP calls and SMS to your digital customer service channels and increase your customer satisfaction points.

Knowledge Base

Ever wondered about creating a set-up of center resources where all the queries of your customers can be addressed quickly? This is now possible with the help of Acquire’s knowledge base feature.

INTEGRATIONS

Try out these integrations to Acquire software to make communication with your customers easier.

  • Salesforce
  • Zendesk
  • Microsoft CRM
  • Infusionsoft
  • Zoho
  • Freshdesk
  • Freshservice
  • ZohoSupport
  • Sugar CRM
  • Hubspot
  • Zapier
  • Clearbit
  • Google Analytics
  • Google Tag Manager
  • WordPress
  • Shopify
  • Desktop App
  • MAC OS-X App
  • Ubuntu

Social 

  • Facebook
  • Slack
  • Twitter
  • WhatsApp
  • Line
  • Viber
  • WeChat
  • Telegram
  • Skype bot

SSO 

  • OKTA
  • Active Directory
  • Microsoft ADFS
  • OneLogin
  • SalesForce SAML

More About Acquire Customer Engagement Platform

This ingenious software is a must for those organizations that are looking to provide superlative customer experience at all costs. Some of the things that make it different from other software available in the market are:

  1. Handy integrations that make the software more useful
  2. A single dashboard to handle all the customer interactions
  3. An exclusive email mechanism that is tailor-made to ensure maximum satisfied customers
  4. A live chat functionality that looks to provide speedy solutions to the customers

We found that the Cobrowse feature in Acquire is amazing as it ensures that you provide resolutions to the customers in real-time. Our hands-on experience with the knowledge base of Acquire was amazing. It helped us to create, organize, and share customer-facing help center resources easily. The amazing thing is that it assists you in crafting help center articles, FAQs, user forums, how-to articles, tutorials, and just about anything to help support your customers in a better way.

PROS AND CONS

PROS

  • It consists of a simple app with dynamic integrations
  • Easy to set up and use
  • Easy to tailor it according to your business requirements
  • Highly affordable in terms of pricing
  • Consists of lots of integrations that help in effectively utilizing the software
  • The Cobrowse feature ensures that you provide real-time resolution to customers’ queries

CONS

  • There are other customer service tools available freely

CONCLUSION

If there is any customer engagement software that is easier to set up at the very beginning then it has got to be Acquire. Although you need to incur certain costs to procure the software, it’s definitely worth it. Especially when it allows you to concentrate on bigger issues while it automates your repetitive customer queries using Chatbots and email support. After all, the software has been designed to meet the needs of the customers. 

We hope you liked our brief guide on Acquire software. Do let us know your feedback by posting your comments below.

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