NapoleonCat was founded in 2013 by Greg Berezowski. At first, NapoleonCat was supposed to be an analytics tool. It wasn’t long until the managing board noticed a strong organic demand for something else, a social engagement tool. Since then, the company has focused on delivering an outstanding social engagement solution – the Social Inbox.
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Pros
It’s a single solution for all social media activities: from content creation and publication, through social media engagement, to analytics and reporting;
You can handle all social media interactions using a single platform and keep your engagement rates high;
The Auto-moderation feature will help you reduce your team’s workload and improve response times;
Cons
Automation features are only available on the Pro and Enterprise plans;
Does not support Pinterest and Tumblr;
The mobile app is available for the Social Inbox only.
NapoleonCat is a top choice if you’re looking for an advanced social media management platform. Its flagship product, Social Inbox, helps businesses and individuals manage social media engagement and provide excellent social customer service across all major social platforms: Facebook, Messenger, Instagram, Twitter, LinkedIn, YouTube, and Google My Business. With its automated moderation feature, you can filter out and automatically handle generic, repetitive comments and messages or hide and delete spam. The tool’s other features include automated publishing, reporting, and competitive analysis.
NapoleonCat was founded in 2013 by Greg Berezowski. At first, NapoleonCat was supposed to be an analytics tool. It wasn’t long until the managing board noticed a strong organic demand for something else, a social engagement tool. Since then, the company has focused on delivering an outstanding social engagement solution – the Social Inbox.
Currently, the company has over 20 full-time employees who take care of clients from all parts of the world.
Who is NapoleonCat for?
NapoleonCat is a perfect solution for small businesses dealing with high volumes of engagement on social media. Teamwork-friendly solutions, such as the real-time collaboration view, make it easy for teams to collaborate smoothly even when working remotely.
The tool is a popular choice among eCommerce sellers who strongly rely on social media. The Auto-moderation feature takes the burden of replying to repetitive questions off their shoulders and allows them to focus on queries that require individual attention.
The tool is also an excellent choice for social media agencies who can share (limited) access to specific projects with their clients, which significantly improves the acceptance process. Another handy feature for agencies are white label reports. This function allows agents to prepare in-depth reports devoid of third-party branding in a matter of seconds.
PRICING
You can try NapoleonCat for free for two weeks. After the trial period, the price depends on the number of users and profiles that you add to NapoleonCat.
You can choose between three plans: Standard, Pro, and Enterprise. The Standard plan includes access to the Social Inbox, Publishing, Analytics, and one year of data retention. Standard plan prices start at $21/month (3 social media profiles, 1 user) if you pay for a year in advance, and $27 if you pay monthly.
The Pro plan is an extended version of the Standard plan. To mention just a few features, it also includes Automated reporting, Auto-moderation, and two years of data retention. Prices start at $42/month (3 social media profiles, 1 user) paid annually or $55 if paid monthly.
If you manage more than 100 social media profiles and/or need access for 30+ users, you need to get in touch with the sales team for a customized plan.
FEATURES
Social Inbox
The Social Inbox is an easy, multi-user dashboard where you can manage all comments, messages, and other interactions from Facebook, Messenger, Instagram, Twitter, LinkedIn, YouTube, and Google My Business.
The Inbox offers quite a few features that facilitate collaboration: you can assign conversations to users, send messages to consultation, and leave notes. You’ll also be able to see who’s moderating which conversation in real-time.
Having all social media profiles consolidated in a single dashboard will save you from switching between tabs and devices, and you won’t miss a single comment or message. Most importantly, the Social Inbox gathers comments from Facebook and Instagram ads, which are easily overlooked if you use the native platforms.
The Social Inbox is an outstanding solution if you deal with engagement from all corners of the world, in different languages. Thanks to the integrated translation feature, you’ll be able to translate the incoming queries and post your answers in the language of the person you’re addressing.
Auto-moderation
Auto-moderation is like your virtual assistant who handles frequently asked questions or automatically deletes spam and inappropriate comments. You can set up the Auto-moderation rules for Instagram and Facebook.
Setting up rules is simple and intuitive; all you need to do is choose the trigger (it can be an organic comment, ads comment, private message, etc.), define keywords if you want to narrow down the trigger, and decide what should happen with the defined interactions. You can choose to automatically hide or delete comments, archive interactions, or post automatic replies. You can create up to 20 different replies for every Auto-moderation rule.
One example of how the Auto-moderation feature can work is answering repetitive questions about, let’s say, opening hours. To get your virtual assistant to answer these questions, you choose a comment as your trigger, define your keyword as “opening hours”, and create a couple of exemplary replies that will be randomly posted by NapoleonCat every time the rule is triggered.
Social Media Scheduling
NapoleonCat’s Publisher is a tool that supports social media teams in content creation, scheduling, and publishing. It is available for Facebook, Instagram, Twitter, LinkedIn, and Google My Business.
With NapoleonCat, you can post to multiple platforms and profiles. You can share the same post across all your channels simultaneously, adjusting it accordingly to each platform.
Using NapoleonCat, you can either post your content straight away or schedule it. Scheduling is particularly useful for businesses that cater to international audiences – it allows them to reach fans and followers when they’re awake and active on social media – even if their activity patterns don’t overlap with the business’ working (or waking) hours.
Analytics
You can measure and analyze your progress on Facebook, Instagram, Twitter, LinkedIn, and YouTube using simple and accessible dashboards. NapoleonCat allows you to track your profiles or any public social media page to see what strategies and tactics work best for your competitors.
Tracking data in your analytics section allows you to measure your social media reach and engagement and identify top-performing content. Additionally, you can pinpoint the best times to post to better schedule your content and learn about your audience demographics for each channel.
Reporting
With NapoleonCat, you can design custom social media reports showing key metrics for any Facebook or Instagram page and download the final version of the reports in PDF. Most importantly, you can set up automated weekly and monthly reports that get sent via email.
You can also generate white label reports, remove NapoleonCat’s branding and add your own. This is especially useful if you present reports to clients and collaborators alongside internal documents, with consistent branding.
INTEGRATIONS
NapoleonCat is integrated with a wide range of social media platforms: Facebook, Instagram, Messenger, Twitter, LinkedIn, YouTube, and Google My Business. The scope of features differs for each platform due to API regulations. The table below specifies which features are available for each social platform.
Facebook
Instagram
Messenger
Twitter
LinkedIn
YouTube
Google My Business
Social Inbox
✓
✓
✓
✓
✓
✓
✓
Auto-moderation
✓
✓
╳
╳
╳
╳
╳
Scheduling
✓
✓
╳
✓
✓
╳
✓
Analytics
✓
✓
╳
✓
✓
✓
╳
Reporting
✓
✓
╳
✓
╳
╳
╳
More About NapoleonCat Social Media Management Suite
Customer support
It’s best to contact the customer support team using the chat on the website. The agents usually respond in less than five minutes.
The mobile app is available for iPhone, iPad, and Android devices; it gives you access solely to the Social Inbox; however, it’s a handy solution for community managers who manage engagement on the road, without having access to their laptops.
Languages
NapoleonCat is available in two language versions: English and Polish.
Free trial
You can try NapoleonCat for free for two weeks; sign up using this link.
Online security
NapoleonCat is an official Facebook Marketing Partner which guarantees data accuracy and security.
PROS AND CONS
PROS
It’s a single solution for all social media activities: from content creation and publication, through social media engagement, to analytics and reporting;
You can handle all social media interactions using a single platform and keep your engagement rates high;
The Auto-moderation feature will help you reduce your team’s workload and improve response times;
Collaboration-friendly solutions for teams working remotely;
Cheaper than competitive solutions.
CONS
Automation features are only available on the Pro and Enterprise plans;
Does not support Pinterest and Tumblr;
The mobile app is available for the Social Inbox only.
CONCLUSION
NapoleonCat is an affordable, high-quality social management tool for all kinds of businesses dealing with high engagement rates on social media. The Social Inbox is one of the best solutions on the market, and it’s updated regularly.
The focus on social media engagement does not affect the quality of other features. NapoleonCat boasts a well-crafted, intuitive social media scheduling tool, extended analytics section, and automated reporting.
If you’re looking for a time-saving solution for your social media team, NapoleonCat is your top choice. Try it out yourself for two weeks for free.
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