GigaBook Appointment Software Review

GigaBook Review
4
4 of 5 stars 1 review
  • Pricing
    (4)
  • Features
    (4)
  • Support
    (4)
User Rating 0 (0 reviews)

Pros

  • Robust and error-free scheduling features
  • Customizable booking and business pages
  • Easily share bookings on social media
  • Powerful invoicing and payment tools
  • Solid mobile app

Cons

  • Slightly pricey
  • Limited number of integrations
  • No time or task-tracking in its project management feature

ABOUT

GigaBook is a cloud-based appointment-booking application. While its core functionality is to help businesses streamline appointment scheduling, it offers users a good bit more than that. It is the brainchild of serial Kansas entrepreneur, Matt DeCoursey. Aptly enough, the idea for the software dawned on him after an exhausting experience of trying to book an appointment with his regular pet sitter. This job, according to DeCoursey, was the ‘one job’ that his wife had tasked him with before they left on a trip. Not being able to get in touch with the business, the entrepreneur decided to make the 20-minute drive to the kennel, hoping that they would have a place for his dogs.

Walking into the pet-care establishment, he found the owner knee-deep in soapy bubbles, trying to bathe a giant dog! He learned that the proprietor had been unable to answer any calls all day long due to an extraordinarily busy schedule. This got the enterprising businessman thinking of a solution that would allow small and medium business owners to concentrate on their jobs without losing business. What followed was over 25,000 hours of development, and 15 months later, DeCoursey and his team launched GigaBooks in the market in 2013. Since then, it has helped close to 1500 businesses schedule appointments and events all over the United States.

Who is GigaBook For?

While GigaBook was designed with small business owners in mind, it can easily be used by freelancers, micro-businesses, and medium-sized companies as well, mainly due to its pricing. Aside from a plan dedicated to solo entrepreneurs, the company’s pricing, while not cheap, falls on the affordable end of the spectrum. Features-wise, it boasts of a robust tool kit that can handle the scheduling needs of most business models. That it gives companies additional business functionalities such as invoicing and payment processing is another reason for its cross-appeal across various industries.

PRICING

The software has an uncomplicated pricing structure. It offers a solo plan that costs $12 if billed annually or $15 billed monthly. This plan supports a single user. If you want to add staff or resources, it will cost you $8/user/month. The company, helpfully, has a price calculator on its website to help you figure out how much your monthly or annual commitment will be.

For businesses with over 100 employees, the company offers custom pricing plans. What’s good is that GigaBook allows you to add as many customers, services, and locations as your business needs. Further, you get access to all the app’s features no matter if you are on the solo or the add-on plan. For those who are sitting on the fence, there’s a 14-day, no credit-card-required, free trial on offer to entice you to sign up.

FEATURES​

  1. Dashboard
  2. Appointment Scheduling
  3. Booking And Business Pages
  4. Notifications
  5. Custom Forms And Surveys
  6. Invoicing And Payments
  7. To-Do Lists
  8. Project Management
  9. Contact Management
  10. Reports

1. Dashboard

GigaBook’s main dashboard gives you an overview of the state of your appointments. It is populated by several boxes, each with useful information such as your schedule for the day or recent client bookings. You even get a graph that plots your total number of appointments over two weeks and one that compares the current week’s schedule against the previous week’s. By default, the software has six such data boxes. However, you can configure the dashboard to your liking by adding up to nine more, which allows you to display values such as your to-do list, ongoing projects, and recent invoices. You cannot, however, move the boxes around to rearrange the overall look of the dashboard.

2. Appointment Scheduling

Scheduling an appointment on GigaBook is a straightforward affair. The central scheduling dashboard allows you to shift between a daily, weekly, and monthly view. By simply clicking on a time slot, you can set up an appointment, complete with customer details, services, and location. Similarly, you can set up events and group sessions too. With these, you can set minimum and maximum attendance limits, assign staff and location, as well as make it a recurring event. The software allows you to set different working hours for each day of the week along with separate work timings for each staff member. This is an excellent way to ensure that customers always have someone to cater to them throughout your working hours.

You can also configure your services by adding a description, image, duration of the appointment, and cost of the service. Also, GigaBook allows you to set prep and buffer times between appointments, so you have the time needed to freshen up, travel to, or prepare for your next customer. Furthermore, if you block out hours or days off your schedule, the software will not allow your clients to book an appointment with you during those times. Importantly, the app syncs with several external calendars such as Google, Outlook, iCloud, Office 365, and Exchange, to avoid double-booking scenarios.

3. Booking And Business Pages

Once you have set up your appointment slots, group bookings, and events, GigaBook allows you to embed a booking page widget onto your website. This feat lets your customers make appointments and bookings through that avenue too. What’s great is that you can customize the software’s widget to make it appear on-brand. You can change the layout or font, and add images, buttons, and descriptions to it. You can also customize the background color, the buttons, text, header, and footer to match those of your website.

If you do not have a website of your own, this app has some options for that too. First, you can share your booking options on social media platforms such as Facebook, Twitter, and LinkedIn. Second, GigaBook’s business page editor can help you set up a corporate page that displays your hours of operation, location, services, group events offered, and appointment timings.

4. Notifications

You can send email and text notifications to both your customers and staff members every time an appointment is booked using GigaBook. You can also send up to 3 email reminders and 2 SMS reminders anywhere between 5 minutes to a week before the appointment, a proven way to reduce no shows. What’s more, you can include rescheduling links in your notification and reminder emails, which is an excellent way to retain your customers even if they do need to cancel at the last minute.

5. Custom Forms And Surveys

To collect more information on your customers as they book an appointment, GigaBook gives you the option of creating and adding custom forms to your booking widgets. By default, the software’s intake forms collect basic customer information such as first and last names along with contact information. However, if you want to collect additional data, you can add as many custom fields as you wish, complete with questions and sub-questions. You can also choose to make the fields mandatory and configure dropdown buttons and checkboxes for them.

Similarly, you can use the platform’s survey builder to design custom surveys to gauge your customer’s satisfaction levels or get feedback from them. As with the form builder, the software allows you to add as many questions as you like. You can also customize the survey widget to change its layout, color, and font, so it aligns with that of your brand. Once designed, the survey forms can be embedded onto your website or sent as a link in a follow-up email to your customers.

6. Invoicing And Payments

The software has a well-designed invoicing tool, which allows you to generate an invoice from an appointment page with just a few clicks. To save time, you can also set the software to auto-generate them after a scheduled appointment. You can tweak the default invoice template to change the text or include extra details such as a tax rate, special discounts, or any add-on products you have on sale.

Once an invoice is generated, you can send it as an email notification to your customers. GigaBook connects with Stripe, Braintree, Authorize.net, and PayPal so that you can accept credit and debit card payments directly from the software. Consequently, you can include a ‘pay now’ button in your invoice email notifications. Helpfully, if a customer pays online, the software automatically updates the invoice’s status to paid.

7. To-Do Lists

This scheduling platform’s to-do list feature allows you to create a checklist of tasks that need to get done and assign them to different staff members. With each item, you can add a due-by date and time. Besides, you can assign a priority to the task along with an explanatory note. As with many their features, GigaBook lets you send an email notification to employees when a new to-do item is assigned to them as well as an email reminder just before the task is due. The software, however, does not allow you to set up recurring lists, which is a big miss since most businesses have set tasks that repeat on a daily or weekly basis.

8. Project Management

GigaBook has a basic project management feature. You can create a project, assign it to staff members, and set a deadline and priority, but not much else. The software does not allow you to time a project or create tasks and subtasks. In many ways, it works very similar to Trello’s project management system in that the project dashboard has a series of columns. These can be used to represent your project’s progress. The software has default names for these columns, such as ‘New’, ‘In Progress, and ‘Complete’, but you can customize this as well as add more columns if you want. Each project is represented as a movable tile that you can drag-and-drop from one column to the next as your project moves forward.

9. Contact Management

The app stores all your customer information garnered from intake forms, and otherwise, in one central database so that you can access it easily. GigaBook allows you to store a good bit of data on your clients. This includes their contact information, associated company, job title, gender, birthday, and even their social media identities. Besides this, you can add notes on them and assign them to a staff member too. Similarly, the contacts manager stores all your employee information in a separate database with the same wealth of data as your customers. You can segregate staff members by categories and color-code them differently for easier distinction. Further, you can assign them to services, group sessions, and events as well as set up a bio to display them on your booking page.

10. Reports

GigaBook offers users over 20 reports in seven different categories. These are reports on calendar schedules, clients, invoices, payrolls, custom forms, to-do lists, and surveys. Aside from applying a few filters, such as the date range, clients, and employees, there aren’t too many customization options. The software also doesn’t allow you to create custom reports. A generated report can be downloaded in CSV, PDF, and XLS file formats.

INTEGRATIONS

At present, the software integrates with only around 20 third party applications. This is not an ideal situation for most business owners, especially enterprise-grade ones. That said, GigaBook integrates with Zapier and has open APIs that you can take advantage of if you are a developer.

Here are GigaBook’s integrations:

  • Zapier
  • Zoom
  • MailChimp
  • Squarespace
  • Weebly
  • Wix
  • WordPress
  • Jimdo
  • GoDaddy
  • Stripe
  • Paypal
  • Google Calendar
  • Office 365
  • Outlook
  • Braintree
  • Authorize.net
  • Zendesk
  • Gmail
  • SendinBlue
  • Quickbooks Online

More About GigaBook Appointment Software

Set Up And Ease Of Use

There are a few hoops you need to jump through to get to the point where you can start using GigaBook. These include entering basic business information, including your hours of operation and filling in details of your employees and the services, group events, and resources you offer. Next, you will need to connect your payment gateway accounts to the software to initiate payment processing. The final step is to set up your notification and booking preferences. Though time-consuming, the process is relatively straightforward and is aided by Smart Start, the software’s setup wizard, which walks you through it.

GigaBook’s user interface looks slightly dated, almost like it’s never been updated since the software’s launch in 2013. The main menu is a vertical one situated on the left side of the dashboard. It hosts the software’s features in 9 different segments, and hovering over each part opens a host of other tools. At first glance, this can be a little confusing, and it takes some time to adjust. Overall, there will be a moderate learning curve while familiarising yourself with GigaBook, but it can be mastered with continuous use.

Device Compatibility

Desktop Browser App

Android App

iOS App

Windows Phone App

Apple Watch App

X

X

 

The software’s mobile apps are a copy of the desktop version with all the same features and tools. Everything from the app’s calendar and client database to invoicing and designing a custom intake form or survey are available on both the Android and iPhone apps. Consequently, these apps offer users as much functionality on the go as they would get tied to their desks.

Customer Service

You can get in touch with GigaBook’s customer reps in several ways. First, you can start a conversation with them via the in-app live chat. The feature uses a combination of chatbots and live agents to answer your queries. Helpfully, if no agents are available, the software will let you know when to expect them back, so you don’t have to hang around waiting for an answer. Second, you can submit a ticket through the contact form, which is also available in-app. The company’s reps will then either call or email you back according to your preference. Also, the app has a modest collection of self-help guides, FAQs, and troubleshooting articles that you can sift through if you don’t want to get in touch with their agents.

Online Security

GigaBook protects customer data with features such as SSL-level data encryption, single sign-on, regular firewall updates, and daily data backup.

PROS AND CONS

PROS

  • Robust and error-free scheduling features
  • Customizable booking and business pages
  • Easily share bookings on social media
  • Powerful invoicing and payment tools
  • Solid mobile app

CONS

  • Slightly pricey
  • Limited number of integrations
  • No time or task-tracking in its project management feature

CONCLUSION

One of GigaBook’s taglines is that it helps you ‘sell more but spend less’. This claim is partially true. With its robust scheduling features, the app can certainly help you ‘sell more’. These features not only help you create error-free bookings but also allows you to share these appointments across various platforms. When it comes to the spending part, however, GigaBook is priced slightly higher than competitors such as Acuity Scheduling and SimplyBook.me. It is also not quite as user-friendly as this software.

Where it scores over its competition is with its multi-functional approach of providing extra business tools, such as easy invoicing and payment processing. That is perhaps the only thing that justifies its higher price point. In the end, it comes down to the third-party apps you are already using along with your business’ primary requirements. The good thing is that GigaBook offers users a 14-day free trial that you can use to see if it can truly help you ‘sell more, spend less’.

Check out our list of the best Appointment Scheduling Software companies

USER REVIEW

Leave a Comment

User Review
  • Pricing
    Sending
  • Features
    Sending
  • Support
    Sending