Founded in 2012 by Manohar Chapalamadugu, a serial entrepreneur, Agile CRM has an interesting history. In 2011, Chapalamadugu was in the trenches, nurturing his first company, ClickDesk, a multi-channel customer support platform. As the business grew by leaps and bounds, Chapalamadugu and his team found it hard to keep their burgeoning customer base engaged.
Consequently, a lot of their potential clients fell through the cracks. To plug the leaks, they tried out several existing CRM software but found them all to be either too expensive or too cumbersome for a startup like theirs. While most people would have made do with what was on the market, Chapalamadugu decided to design a CRM solution of his own instead.
Agile CRM started as an internal tool for ClickDesk, but the team behind it quickly realized that it would prove beneficial to other SMBs too. So, the software was launched into the market in September 2013. Presently, the company helps over 20,000 businesses worldwide. It purports to be an end-to-end CRM solution that helps businesses keep leads engaged at every stage of the sales pipeline, from capture to retention. So, does it do that? Let’s take a closer look.
Who Is Agile CRM For?
This CRM platform is a good fit for small to mid-sized businesses. This fitment is due in no small measure to its affordable pricing plans. What’s more, the software has a robust free plan that solo entrepreneurs, startups, and micro businesses will find especially useful. When it comes to enterprise-level corporations, Agile CRM offers features that cater to their needs, such as e-commerce integration, help desk, access controls, unlimited automation rules, and over 20,000 API calls a day. Its vast repertoire of features also ensures that all and sundry are satisfied.