Acquire Customer Engagement Platform Review

Now that you have got so far in the blog, it shows that you are interested in the product. So, let’s dive into the salient features provided by Acquire software.

Unified Agent View

If there was ever software that could instantly engage your customers using the best communication tools from a single dashboard then it has got to be Acquire. With its help, you can capture every customer interaction, and never lose sight of your customers again, thanks to its single customer view.

Analytics

With so much data available nowadays, it has become cumbersome for organizations to utilize it effectively. Fortunately, now it can be done with the help of Acquire analytics. It assists in providing insights into all your digital customer engagement without any hassle.

Cobrowse

Ever wondered how would you resolve the query if your customers got stuck while working on your product? The answer is with the help of Acquire’s Cobrowse feature, you can view and interact with your customers’ browsers in real-time whenever they feel stuck. It enables two-way browser-based interaction and the best part is, there is no need to download anything by the customers.

Live Chat

With the help of this all-in-one live chat function Acquire, it becomes easier to connect with your website visitors, qualify leads, and support customers in real-time. The great thing is, it consists of only a single widget that automates work with chatbots, connects with video and voice. 

Email

With the help of Acquire Unified Inbox, now your agents get a single view of all customer interactions by adding emails to your customer communication timeline. Now, with the help of Acquire, it is possible to use a single dashboard to perform different activities like live chat, social media, VoIP, SMS, and much more to receive and respond to customer emails.

Chatbot

Worried about repetitive queries posted by your customers? If yes, utilize Acquire Chatbots and automate routine repetitive requests so that your customer service team can work on high-priority tasks.

Video Chat

With the help of Acquire’s video chat feature, you can enhance your customer service and support issues in a matter of seconds.

VoIP Calls

Now utilize VoIP calls and SMS to your digital customer service channels and increase your customer satisfaction points.

Knowledge Base

Ever wondered about creating a set-up of center resources where all the queries of your customers can be addressed quickly? This is now possible with the help of Acquire’s knowledge base feature.