SimplyBook.me Review

SimplyBook.me Review
4.2
4.2 of 5 stars 1 review
  • Pricing
    (4.5)
  • Features
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  • Support
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Summary

This scheduling software can be used by a wide range of businesses, from solo entrepreneurs and micro-businesses to SMBs and enterprise-level corporations. It not only has a free plan but also pricing options that can accommodate a gamut of budgets.

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Pros

  • Multi-platform appointment booking
  • Add unlimited staff, services, and clients
  • Easy-to-use website builder
  • Robust marketing features
  • Good number of integrations
  • User-friendly interface

Cons

  • Limited mobile app
  • Free and basic plans allow only a limited number of custom features

ABOUT

SimplyBook.me is a cloud-based scheduling software that service companies can use to streamline client bookings, manage classes or events, and much more. The company has an interesting origin story. It started as an online accounting software called Notando in 2001, based in Iceland. Unfortunately, the infamous market crash of 2008 hit the company hard, and they lost a chunk of their clients.

They say that every cloud has a silver lining. In Notando’s case, their financial troubles saw them forgoing accounting, downsizing a fair bit, and pooling all their resources into developing an appointment scheduling app. Their new product was launched later the same year. Initially called DoReserve, the software was revamped and relaunched as SimplyBook.me in 2011. This rebranding has worked in their favor, and they have been gaining popularity ever since.

Who Is SimplyBook.me For?

This scheduling software can be used by a wide range of businesses, from solo entrepreneurs and micro-businesses to SMBs and enterprise-level corporations. It not only has a free plan but also pricing options that can accommodate a gamut of budgets. It also doesn’t hurt that the software allows you to add an unlimited number of services, staff, and clients, no matter if you are on the free or the enterprise plan. The scalable pricing structure also ensures that you can stick with the software as your business grows.

PRICING

Along with a free plan, SimplyBook.me has three paid plans. Further, the software offers enterprise-grade companies a custom plan that comes at custom prices. All plans can be billed monthly or annually. The company offers a 17% discount for annual subscribers, which amounts to getting two months free.

Furthermore, you can try out its premium plan for two weeks at no cost. With this 14-day free trial, you will get 50 bookings and most of the software’s features. If you want additional bookings, you can purchase them.

Here is a comparative look at SimplyBook’s pricing plans:

Plan

Free

Basic

Standard

Premium

Price/Month

$0

$9.90

$29.90

$59.90

Bookings

50

100

500

2000

Staff, Services & Clients

Unlimited

Unlimited

Unlimited

Unlimited

Booking Website

Yes

Yes

Yes

Yes

Social Media Booking

Yes

Yes

Yes

Yes

Mobile App

Yes

Yes

Yes

Yes

Event Booking

Yes

Yes

Yes

Yes

Employee Schedule Management

Yes

Yes

Yes

Yes

Gift Cards & Coupons

Yes

Yes

Yes

Point Of Sale

Yes

Yes

Yes

HIPAA

Yes

Yes

Link Removal

Yes

Custom Features

1

3

8

Unlimited

FEATURES​

1. Scheduling Features

With the software’s time setting tool, you can set your company’s working hours. Helpfully, the software has a time slider that lets you adjust your availability easily for each day of the week. If you want to display special times for specific days, the software allows you to do that too, using its unique day scheduler feature. For example, if your business is open on Sundays only from 2-4 PM or has special hours during holidays, you can show that. The special days are marked boldly in yellow on your calendar for easy distinction.

As mentioned before, you can host as many services and service providers as you want using your account. What’s even better is that you can configure each one separately to show varying availability, so your customers always have plenty of options in any given time slot. Importantly, the software allows you to set break times in between time slots to ensure you have time to freshen up or prepare before the next appointment.

Crucially, the software’s calendars sync both ways with Google and Outlook calendars, which is a fool-proof way of preventing scheduling clashes and double bookings. Another nice feature is that you can allow customers to book recurring appointments with you if they want, a great time-saving tool for both you and your client. Additionally, to reduce no-shows, you can define cancellation policies that will dissuade customers from flaking on their appointments.

2. Website Builder

One of the software’s standout features is its website builder. With it, you can create an HTML, mobile-responsive website, complete with pages showcasing your products, services, and availability. The platform has around 20 predesigned templates, with everything from basic themes to sporty ones and a whole lot in between. What’s more, the templates are customizable, so you can zone in on the look that suits your business the best. You can add your company’s logo, upload a custom banner, change the color of the font, theme, or background, and insert social media buttons or links.

As with services, you can add as many pages as you want. Helpfully, if you already have a website, the app allows you to simply set up a booking button that redirects users to your booking page from your website. Additionally, the builder’s timeline settings have six different options to choose from when deciding on a layout for your booking calendar. With this, you can set rigid appointment slots or give your customers flexible booking slots that they can create. Importantly, the software always displays the appointment slots on your website in the customer’s time zone, ensuring there is no ambiguity.

3. Notifications

There are a plethora of SMS, email, and push notifications you can select to receive from and send to your service providers and clients alike. These include booking confirmations, appointment reminders, cancellation notifications, feedback requests, and even come-back-soon reminders. While the email and admin push notifications are free, you will have to purchase credits to send SMS notifications. The SMS packages start at $5 for 50 credits, going up to $1400 for 20,000 credits.

Helpfully, you can also include a rescheduling link in your confirmation and reminder notifications, ensuring that once an appointment is made, it is also kept. All notifications are customizable in that you can change the text and time when they are sent out. Notably, as with your booking page, notifications are always sent in your customer’s time zone.

4. Payment Management

The software’s POS feature allows you to record online, direct deposit, and on-site card payments from within the system. It tracks all your sales, no matter if it is a service or product payment, so you get an overview of the money coming in. Additionally, you can use it to approve pending transactions, apply coupon codes on checkout, add taxes, and print invoices. Since it records all transactions, you can also check your customer’s purchase histories to see who are your most loyal ones. Furthermore, with the POS tool, you can offer your clients the option of paying later or making a partial or full payment when booking an appointment.

5. Sales Features

SimplyBook.me has two sales features: Product sales and service add-ons. With the product sales tool, you can showcase your products to customers just before they confirm a booking with you. What’s nice here is that you can match services with appropriate products. For example, if a client books a haircut with you, the software will show him or her related products such as a hairbrush or shampoo and not a random, unrelated product such as a foot cream. The service add-on feature allows you to offer something extra for an additional price, like offering extra cheese or toppings to customers on a pizza order.

6. Marketing Features

The software has several robust marketing features. For one, you can make bookings available to customers on a host of different platforms. These include a booking page, your website, Facebook or Instagram accounts, and even on Google’s business page. For another, the software allows you to entice clients with coupons, gift cards, and membership discounts. You can set the discount title, type, amount, and define the amount of time for which the promotion is valid. The app then automatically generates a valid promotional code that you can pass on to your customers.

7. Personal Assistant

For businesses who want to enable phone bookings, but don’t have the personnel for it, the software has a personal assistant feature called Booking-Oriented Bot or iBOB. The bot can answer customer phone calls on your behalf and help customers book an appointment. Thankfully, iBOB is an intelligent NLP (Natural Language Processor), so your customers do not need to press any phone buttons to select an appointment. In case of any problems, the virtual assistant will automatically redirect the call to you or another team member. However, it comes at an additional cost of $2 per month for a local number and $0.12/minute/call.

8. Intake Forms

The app’s intake forms feature allows you to capture customer information well before they show up for an appointment. You can embed this feature on your booking page or include it in your confirmation and reminder email notifications. This not only saves valuable consultation time on the day of the appointment but also helps you be prepared. You can customize your forms by selecting from the six different fields that are most relevant to you. These range from single-line entries to checkboxes and dropdown entries. You can also choose to make the fields mandatory if it is a crucial data field. For medical service providers, the software offers a SOAP-style note feature that they can use to record time-stamped patient data.

9. Reports

SimplyBook.me has several reports in 13 different categories, ranging from booking details and payment reports to tax and SMS reports. The system also gives you a daily summary report that provides you with an overview of all your upcoming appointments for the day. You can customize the reports by applying different filters. Once generated, reports can be downloaded as an Excel sheet.

INTEGRATIONS

This scheduling platform has a modest number of integrations. It connects seamlessly with around 50 third-party applications, over 30 of which are to different payment gateways. Importantly, the software integrates with Zapier and has open APIs that let you connect to hundreds of other apps.

Here are some of its key integrations:

  • Zapier
  • Google AdWords
  • Google Analytics
  • Gruveo
  • Facebook
  • Instagram
  • WordPress
  • Joomla
  • PayPal
  • Stripe
  • Square
  • Google Calendar
  • Outlook Calendar

More About SimplyBook.me

Set Up And Ease Of Use

Just like its name suggests, setting up SimplyBook.me is a simple process. After you have logged in for the first time, you are required to provide the necessary company information and set your working hours. This will create a company page for you. The only step left is to add services, service providers, and set up your booking page, and you are good to go.

When you open a feature for the first time, the software’s setup wizard greets you with pop-ups that explain how you can get the best out of each element. The app’s interface sports a clean look with a vertical main-menu that holds all its main features. Overall, it is easy even for a tech greenhorn to navigate through.

Device Compatibility

Desktop Browser App

Android App

iOS App

Windows Phone App

Apple Watch App

X

X

The platform has an admin mobile app that service providers can use to view their appointments while on the go. However, they are not as functional as the desktop version. Through them, you can access only 4 of the software’s main features: the dashboard, calendar, bookings, and clients. The dashboard shows you all your recent and upcoming reservations. You can also add new bookings, update your calendar, and add a new customer using the mobile app.

Customer Service

SimplyBook.me has excellent customer support services. It offers 21-hour email and live chat support on weekdays. On weekends, the company’s reps check messages twice a day and respond if there are any pressing queries. Besides, the software has a well-developed and exhaustive help center with articles that cover every square inch of what the app offers. It also has a collection of short video tutorials on YouTube and Vimeo that you can peruse for help.

Online Security

With stringent security measures in place, this platform ensures that data passing through its platform is always secure. These measures include:

  • SSL SHA-256-bit data encryption with RSA 2048
  • 24/7 network monitoring
  • Data breach alerts
  • Uptime of 99.9%
  • HIPAA compliance
  • Secure data servers in Canada and France with 24/7 surveillance and ISO 27001 compliance
  • Daily data backups

PROS AND CONS

PROS

  • Multi-platform appointment booking
  • Add unlimited staff, services, and clients
  • Easy-to-use website builder
  • Robust marketing features
  • Good number of integrations
  • User-friendly interface

CONS

  • Limited mobile app
  • Free and basic plans allow only a limited number of custom features

CONCLUSION

SimplyBook.me has a lot going for it. It is affordable, easy to use, and between its website builder, POS, and marketing features, gives you much more than just scheduling help. The only drawback is that a lot of its essential features such as intake forms, group bookings, point of sale, and service add-ons fall under the category of custom features. You can have only a limited number of custom features on the free, basic, and standard plans. To avail of all the app’s custom features, you will have to subscribe to its premium plan. Fortunately, you can take advantage of the 14-day free trial on offer to see if the cost is worth it for your business or not.

Check out our list of the best Appointment Scheduling Software companies

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